Welcome to Santoka Therapy & Coaching. These Terms and Conditions outline the rules and regulations for the use of our website (https://santoka.ie) and our services. By booking an appointment or engaging with our services, you agree to these terms.

1. Our Services
Santoka Therapy & Coaching provides professional therapy (individual and couples), coaching, and weekend intensive programmes. We work primarily with adults and adolescents aged 16 and over.

2. Appointments and Cancellations
Booking: All appointments are managed through our secure practice management system, Zanda.

• Cancellation Policy: We require a minimum of 48 hours' notice to cancel or reschedule an appointment. Cancellations made with less than this notice period, or missed appointments (no-shows), will incur the full session fee.
• Late Arrivals: If you arrive late for your scheduled appointment, the session will still end at the originally scheduled time, and the full fee will apply.

3. Fees and Payments
Payment: Payment for sessions is processed securely via our payment partner, Stripe.

• Billing: Fees must be paid at the time of booking or prior to the start of your session. If multiple sessions are booked in advance on your behalf, you are responsible for logging into Zanda to ensure each session is paid for before it begins, unless a specific alternative agreement has been made directly with your practitioner.
• Sliding Scale: We offer sliding-scale rates based on individual circumstances. These slots are limited, and they need to be agreed upon with your practitioner in advance of your first session.
• Price Changes: We reserve the right to review and alter our fees. Existing clients will be given a minimum of 30 days' notice of any fee changes.

4. Confidentiality and Its Limits
The relationship between you and your therapist/coach is strictly confidential. We will not share your information with anyone without your explicit written consent, except under the following specific legal and ethical circumstances:

• If we believe there is a serious risk of imminent harm to yourself or another person.
• If there are concerns regarding the safety or welfare of a child or vulnerable adult (in accordance with Children First legislation in Ireland).
• If we are required to do so by a court of law.
  Where possible, we will always endeavour to discuss breaking confidentiality with you before taking any action.

5. Emergencies and Out-of-Hours Support
Santoka Therapy & Coaching is not a crisis or emergency service. We do not provide 24/7 out-of-hours support. If you are experiencing a mental health emergency or crisis, please contact your GP, visit your nearest hospital emergency department, or contact emergency services (999 or 112 in Ireland).

6. Weekend Intensives
Participation in our weekend intensive programmes may be subject to additional specific agreements regarding booking deposits, non-refundable cancellation windows, and group confidentiality, which will be provided to you at the time of booking.

7. Technology and Online Sessions
If engaging in online therapy or coaching, it is your responsibility to ensure you have a stable internet connection and a private, secure space where you will not be interrupted. We use secure, encrypted video software via Zanda/Zoom to ensure your privacy.

8. Governing Law
These Terms and Conditions are governed by and construed in accordance with the laws of the Republic of Ireland.

9. Contact Us
If you have any questions or concerns regarding these Terms and Conditions, please contact us at:

• Email: info@santoka.ie
• Phone: 094 9515000